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Once MoonPay Enterprise sends a payout, the transaction carries the reference the receiving bank or blockchain uses to find it. Give that reference to the recipient and have them take it to their bank.

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1. Open the transaction

Open Customers, click the customer, then View all transactions. Click the payout to open Payment Details.

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2. Check the status

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3. Copy the reference

Once the payout is sent, Main Information shows its references, each with a copy button. Only the references the rail produces appear.

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4. Send the recipient to their bank

Ask the recipient to give the reference to their bank. For a crypto payout, the Transaction Hash shows the transfer on a block explorer. If the payout is Completed, the settlement window has passed, and the receiving bank still can’t find it with the reference, contact support with the transaction ID and the reference.

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Do it over the API

GET /api/autoramp-transactions/ids?ids={transaction_id} returns the same references:
  • payment_tracking: sepa_payment_reference, uetr, swift_payment_reference, imad, omad, wire_message, ach_trace_number, ach_payment_reference, fps_payment_reference. The fields appear once the payout is sent, during PayoutInProgress, and stay while the transaction is Completed. Only the fields the rail produces are set.
  • payout_crypto_transaction.transaction_hash for a crypto payout.
Subscribe to the transaction_status webhook to know when the payout is sent, then fetch the transaction for its references.