Skip to main content
An information request (RFI) is MoonPay Enterprise asking for more detail about one of your customers: questions, documents, or a new selfie check. You choose who answers: your customer, through a hosted page, or your team, from the dashboard.
Some RFIs move the customer back to IdentificationRequired, which pauses them: funds sent to an active Autoramp are held until the RFI is resolved. Answer an RFI on a live customer first. A transaction held in Reviewing Funds can be waiting on a source_of_funds RFI. See Transaction in Reviewing Funds.

​
1. Find pending RFIs

Open Compliance > RFIs: every customer with an open request, how many requests each one has, and the age of the oldest. The status column separates what you owe a response on from what is already back with MoonPay Enterprise.
Compliance page on the RFIs tab, listing three customers with request counts and needs action or submitted badges

​
2. Read the request

Click the customer’s name. Questions · Round 1 lists what was asked, with a Needs action badge while a response is outstanding. Required questions carry an asterisk, and each answer box matches the question type: free text, or Yes/No with an optional details field.
Information requests sheet showing the customer record and Questions Round 1 with four unanswered questions

​
3. Choose who answers

Click Copy customer link and send the link to your customer. It opens a hosted page where they read the questions, see the transactions the request is about, upload the requested documents and submit. Their answers land on the same RFI, which then shows Submitted in your dashboard.
Hosted Request for information page as the customer sees it, with four questions to answer and a disabled Send answers button
The hosted page carries MoonPay Enterprise branding. To show it in your own brand, contact your MoonPay Enterprise team.
A follow-up round arrives as a new Questions · Round 2 card on the same RFI, and the customer’s row goes back to needs action. Answer it the same way, or send the customer link again.

​
4. Liveness requests

A liveness RFI asks your customer to redo their selfie check. It has no questions and no hosted page: click Copy the verification link and send it to your customer. If the card says the link is not ready yet, check back shortly. The request closes once MoonPay Enterprise reviews the result.

​
After you submit

A closed RFI says MoonPay Enterprise is done with it, not whether the response passed. The customer status and the transaction status show the result.

​
Do it over the API

RFIs don’t emit webhooks. Poll GET /api/rfis for new requests, and see Information Requests (RFIs) for reading rounds, uploading documents and submitting a response.