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The dashboard lets your support and operations team see exactly where a customer is blocked and resolve it directly: share a fresh verification link, upload a replacement document, or start enhanced due diligence. Everything below is also available programmatically. See API parity for the endpoint behind each action.

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Where to work: the Compliance page

Compliance is the queue: its tabs sort customers by problem type, and clicking a row opens the Compliance Review panel where the work happens. The panel carries the whole picture for one customer: Sections only render when there is something to show, so a customer who has not submitted a questionnaire has no questionnaire card. The action buttons at the bottom of the panel follow the customer, not the tab, which is why the workflow barely changes between cases. A few appear only when they apply: Trigger EDD is hidden for a customer already in EDD, and Extend KYC shows only for an expired identification. See Resume a stalled onboarding, Resolve rejected documents, and Customer in EDD for each one.