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Enhanced due diligence means MoonPay Enterprise needs more than standard verification before approving a customer, typically evidence of where their money comes from. See Proof of address and Source of wealth for exactly which documents and rules a customer needs to meet for each.

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1. Find your customer

Open Compliance > EDD: highest priority, these customers can’t be approved until the extra checks clear.
Compliance page on the EDD tab, listing two customers who need enhanced checks before approval

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2. Confirm what is being asked

Compliance > EDD > click the applicable customer > Help your customer: check Requirements for what is outstanding, for example: Then copy the applicable message and the KYC & Terms link, and send them to the customer.
Compliance Review panel with Help your customer listing proof of address and source of wealth, and an Enhanced due diligence row badged With EDD

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3. Guide them through it

  • Expand either guidance item for a ready-to-send message listing the accepted documents and rules, with its own copy button. Send it alongside KYC & Terms link to take the customer into the EDD flow.
  • Upload documents: if they’ve already emailed you the document, submit it for them instead.
The source of wealth guidance expanded into a copyable message listing accepted documents such as payslips, portfolio statements and sale contracts

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4. Escalate a standard customer into EDD

For a customer not yet in EDD, Trigger EDD starts the enhanced process. It does not appear for customers already in EDD, because there is nothing to start.
Trigger Enhanced Due Diligence confirmation dialog, opened from a standard customer's panel
The field name source_of_funds is used both in the questionnaire and in business verification. For an individual customer, though, what’s actually being requested is source of wealth evidence, not source of funds.