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Enhanced due diligence means MoonPay Enterprise needs more than standard verification before approving a customer, typically evidence of where their money comes from. See Proof of address and Source of wealth for exactly which documents and rules a customer needs to meet for each.

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1. Find your customer

Open Compliance > EDD: highest priority, these customers can’t be approved until the extra checks clear.
Compliance page on the EDD tab, listing two customers who need enhanced checks before approval

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2. Confirm what is being asked

Compliance > EDD > click the applicable customer > Help your customer: each outstanding item is listed there as its own row, for example: Then copy the applicable message and the KYC & Terms link, and send them to the customer.
Compliance Review panel with Help your customer listing proof of address and source of wealth, and an Enhanced due diligence row badged With EDD

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3. Guide them through it

  • Expand either guidance item for a ready-to-send message listing the accepted documents and rules, with its own copy button. Send it alongside KYC & Terms link to take the customer into the EDD flow.
  • Upload documents: if they’ve already emailed you the document, submit it for them instead.
The source of wealth guidance expanded into a copyable message listing accepted documents such as payslips, portfolio statements and sale contracts

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4. Escalate a standard customer into EDD

For a customer not yet in EDD, Trigger EDD starts the enhanced process. It does not appear for customers already in EDD, because there is nothing to start. The customer then resubmits documents through the EDD flow before they can be approved, so only trigger it when EDD is required for that customer.
Trigger Enhanced Due Diligence confirmation dialog, opened from a standard customer's panel
The API uses “source of funds” naming in two places: source_of_funds_proof carries the document in the EDD questionnaire, and source_of_funds is a business verification field. For an individual customer, what’s being requested is source of wealth evidence either way.