> ## Documentation Index
> Fetch the complete documentation index at: https://dev.enterprise.moonpay.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Extend an expired KYC

> Reopen a customer's expired verification with a fresh link, so they continue the same verification instead of starting over.

An individual customer's verification expires after 7 days in `Pending` or `Processed` with no progress. Business verifications (KYB) don't expire. **Extend KYC** reopens the expired verification and mints a fresh link, so the customer continues where they stopped.

### 1. Find expired customers

Open **Customers** and filter **Identification Status** on **Expired**. That lists every customer whose verification expired.

### 2. Open the Compliance Review panel

Expired customers with items still missing sit in **Compliance** > **Incomplete**. Search for the customer there and click the row. **Requirements** shows what they still have to submit.

### 3. Extend the verification

Click **Extend KYC**, then **Extend** in the confirmation dialog. It appears only when the customer's latest identification is expired, and team members with the **Viewer** role can't use it.

The identification goes back to `Pending` with a fresh verification link. The customer has another 7 days of activity before it expires again.

This works for an expired EDD verification too. **Trigger EDD** is hidden for a customer already in EDD, so **Extend KYC** is how they get back into the EDD flow.

### 4. Send the customer the link

The customer is now in the same state as a stalled onboarding. Send them the **KYC & Terms link** with the **Help your customer** message, as in [Resume a stalled onboarding](https://dev.enterprise.moonpay.com/finish-onboarding.md).

> [!NOTE]
>
> If the dashboard shows **Failed to extend identification**, the verification can't be reopened. Click **Create new KYC** instead: the customer starts again from the beginning, and the expired identification stays in the history. See [Resolve rejected documents](https://dev.enterprise.moonpay.com/rejected-documents.md#4-start-over-if-it-is-terminal).

## Do it over the API

**Extend KYC** has no public endpoint today, so expired customers can't be extended in bulk over the API. The API alternative is a new identification, which starts the customer over:

| Action | Endpoint |
| - | - |
| Check whether a verification expired | `GET /api/identifications/{id}` returns `status: Expired` |
| Start a new verification | `POST /api/customers/{id}/identifications/v2` |

Subscribe to the `identification_status` [webhook](https://dev.enterprise.moonpay.com/webhooks.md) to hear when a verification expires, and send your customer a reminder before the 7 days run out.