> ## Documentation Index
> Fetch the complete documentation index at: https://dev.enterprise.moonpay.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Customer in EDD

> Confirm what enhanced due diligence is asking for, guide the customer through it, or trigger EDD on a standard customer.

Enhanced due diligence means MoonPay Enterprise needs more than standard verification before approving a customer, typically evidence of where their money comes from. See [Proof of address](/proof-of-address) and [Source of wealth](/source-of-wealth) for exactly which documents and rules a customer needs to meet for each.

### 1. Find your customer

Open **Compliance** > **EDD**: highest priority, these customers can't be approved until the extra checks clear.

<Frame quality="high">
  <img src="https://mintcdn.com/moonpayiron/sUF2AMT2dLNIqek1/images/clips/compliance-help-3-edd-queue/01-edd-tab.png?fit=max&auto=format&n=sUF2AMT2dLNIqek1&q=85&s=acd97afdacce0f69f7f4834e9c204fd1" alt="Compliance page on the EDD tab, listing two customers who need enhanced checks before approval" width="1600" height="1000" data-path="images/clips/compliance-help-3-edd-queue/01-edd-tab.png" />
</Frame>

### 2. Confirm what is being asked

**Compliance** > **EDD** > click the applicable customer > **Help your customer**: check **Requirements** for what is outstanding, for example:

* [**Source of wealth**](/source-of-wealth): documents showing where their funds come from
* [**Proof of address**](/proof-of-address): a recent document showing their name and address

Then copy the applicable message and the **KYC & Terms link**, and send them to the customer.

<Frame quality="high">
  <img src="https://mintcdn.com/moonpayiron/Gbn4IyeRPgl9crck/images/clips/compliance-help-3-edd-queue/02-edd-review-panel.png?fit=max&auto=format&n=Gbn4IyeRPgl9crck&q=85&s=bb64c5d12cf04fad473c5d189306a0f8" alt="Compliance Review panel with Help your customer listing proof of address and source of wealth, and an Enhanced due diligence row badged With EDD" width="1600" height="1000" data-path="images/clips/compliance-help-3-edd-queue/02-edd-review-panel.png" />
</Frame>

### 3. Guide them through it

* **Expand** either guidance item for a ready-to-send message listing the accepted documents and rules, with its own copy button. Send it alongside **KYC & Terms link** to take the customer into the EDD flow.
* **Upload documents**: if they've already emailed you the document, submit it for them instead.

<Frame quality="high">
  <img src="https://mintcdn.com/moonpayiron/Gbn4IyeRPgl9crck/images/clips/compliance-help-3-edd-queue/03-source-of-wealth-message.png?fit=max&auto=format&n=Gbn4IyeRPgl9crck&q=85&s=0545062618cfe796b344e5812533a36d" alt="The source of wealth guidance expanded into a copyable message listing accepted documents such as payslips, portfolio statements and sale contracts" width="1600" height="1000" data-path="images/clips/compliance-help-3-edd-queue/03-source-of-wealth-message.png" />
</Frame>

### 4. Escalate a standard customer into EDD

For a customer not yet in EDD, **Trigger EDD** starts the enhanced process. It does not appear for customers already in EDD, because there is nothing to start.

<Frame quality="high">
  <img src="https://mintcdn.com/moonpayiron/Gbn4IyeRPgl9crck/images/clips/compliance-help-4-trigger-edd/01-trigger-edd.png?fit=max&auto=format&n=Gbn4IyeRPgl9crck&q=85&s=74308a5a36c9e9778b9743a38546bb8f" alt="Trigger Enhanced Due Diligence confirmation dialog, opened from a standard customer's panel" width="1600" height="1000" data-path="images/clips/compliance-help-4-trigger-edd/01-trigger-edd.png" />
</Frame>

<Note>
  The field name `source_of_funds` is used both in the questionnaire and in business verification. For an individual customer, though, what's actually being requested is **source of wealth** evidence, not source of funds.
</Note>
